IMPORTANT COVID-19 UPDATE
September 4, 2020
As we enter a time of transition with the changing of the seasons and students preparing for another school year, we wanted to take an opportunity to provide you with an update on our continued response to the ongoing COVID-19 pandemic. Prior to doing that though, we would like to thank everyone for working together and cooperating during a time that has required all of us to adapt to changing norms and protocols.
Rental Offices
Our rental offices are now open for in-person assistance. Visits to the rental office are by appointment only and we continue to encourage residents to complete their business by phone or email where possible. If you wish to visit the rental office, please phone your building site office to book an appointment. Please be advised that prior to accessing the rental office, all visitors must pass the standard COVID-19 screening questions, and wear a mask or face covering for the duration of their visit to the rental office.
Amenities
To date, we have opened all amenities where we feel it is safe to do so, and as a responsible property owner, we have taken all necessary steps to strictly comply with the requirements for these spaces as issued by the applicable Public Health Authorities and Municipal Governments. The amenity areas at our properties that have been opened to date are all outdoors, as due to continued concerns related to the safe operation of indoor amenity areas during the COVID-19 pandemic, concerns which both Homestead and the broader Public Health Community share, we do not feel it is appropriate at this time to open non-essential indoor amenity areas, and therefore will be keeping these areas closed for the foreseeable future. We understand that many residents are eager to return to enjoying these indoor amenity areas, however, given that the health and safety of our residents and staff is paramount, we ask for your continued patience during this challenging time. We continue to monitor Public Health guidance and industry best practices related to the safe operation of indoor amenity areas during the pandemic and will provide further updates as they become available.
Masks/Face Coverings
In accordance with our company policy, we continue to strongly recommend the use of masks/face coverings in all enclosed common areas at our properties by residents and guests alike. In addition, many regions have implemented by-laws or regulations that mandate masks/face coverings be worn in enclosed common areas of multi-family residential buildings, and to date, we have implemented all mandatory mask/face covering policies adopted in these applicable regions. The leading advice from the Public Health Community continues to encourage the wearing of masks in enclosed public spaces, and we strongly support their use as an additional measure to keep our community healthy and safe.
The COVID-19 pandemic continues to evolve, and we know that as a result of this some of our residents will experience financial hardship. In keeping with our previous communications to you during the pandemic, if you are experiencing financial hardship due to the COVID-19 pandemic, please know that we are committed to working with you towards a mutually beneficial solution. If COVID-19 has affected your financial situation, please contact questions@homestead.ca and we can provide more information to help assist you with a fair and reasonable payment plan.
We thank you for helping to keep your community a safe and happy place to live.
Sincerely, Homestead Land Holdings Limited
